Frequently asked questions
Frequently Asked Questions
Everything you need to know about car body repairs, accident repairs, insurance claims, non-fault accidents, paintwork and getting a repair quote from Lothian Bodyshop.
Car Body Repair Questions Answered
We've answered some of the most common questions customers ask before booking their vehicle in for repair. If you can't find the answer you're looking for, simply contact our team and we'll be happy to help.
Car Body Repair FAQs
What types of car body damage can you repair?
We repair a wide range of vehicle body damage including dents, scratches, scuffs, scraped panels, damaged bumpers, accident damage, paint damage and more extensive collision repairs.
How much does car body repair cost?
The cost depends on the vehicle, the extent of the damage, the number of panels affected, paintwork required and whether replacement parts are needed. Contact us for a free quotation.
Can you give me a quote from photos?
In many cases, yes. You can send us clear photographs showing the damaged area and we can assess the visible damage. Some repairs may require an in-person inspection before a final quotation can be confirmed.
Do I need to book an appointment?
We recommend contacting us before visiting so we can arrange a suitable time to inspect your vehicle and discuss the repair required.
How long will my repair take?
Repair times vary depending on the extent of the damage, parts availability and the amount of bodywork and paintwork required. We'll provide an estimated repair timeframe once the vehicle has been assessed.
Do you repair all makes and models?
Yes. We carry out bodywork and accident repairs on a wide range of vehicle makes and models.
Scratch, Scuff & Bumper Repair FAQs
Can you repair scratches on my car?
Yes. We repair many types of vehicle scratches, including paint scratches, deep scratches, key scratches and cosmetic damage caused by everyday use.
Can bumper scuffs be repaired?
Yes. Many bumper scuffs and scrapes can be professionally repaired without the need to replace the entire bumper.
Can you repair cracked bumpers?
Depending on the location and severity of the damage, some cracked or damaged bumpers can be repaired. We'll assess the bumper and advise whether repair or replacement is the best option.
Do you repair dents?
Yes. We carry out repairs to damaged panels and dents where suitable. The best repair method depends on the size, depth and location of the damage.
Can you repair paint chips?
Yes. We can assess stone chips and other small areas of paint damage and recommend the most suitable repair method.
Will the repaired area match the rest of my car?
We use professional paint systems and colour-matching techniques to achieve the closest possible match to your vehicle's existing finish.
Accident Repair FAQs
Do you repair accident damage?
Yes. We carry out accident and collision repairs ranging from minor parking damage and bumper repairs through to more extensive vehicle body damage.
What should I do after a car accident?
Make sure everyone involved is safe, exchange the necessary details and gather photographs or other information relating to the incident. Contact us to discuss your vehicle damage and available repair options.
Can you repair my car after an insurance claim?
Yes. We carry out insurance-related accident repairs and can discuss the repair process with you.
Can I choose which bodyshop repairs my car?
You can contact us to discuss your repair requirements and your insurance circumstances. We'll explain the options available for your particular situation.
Can you repair major accident damage?
We can assess both minor and more substantial accident damage. Once the vehicle has been inspected, we'll advise on the repair work required.
Do you arrange recovery after an accident?
We can discuss roadside recovery options with customers following an accident. Contact us as soon as possible to discuss your circumstances.
Non-Fault Accident FAQs
What is a non-fault accident?
A non-fault accident is generally an accident where another road user was responsible for causing the damage. The circumstances of each accident and claim should be assessed individually.
Can you help with a non-fault accident claim?
Yes. Lothian Bodyshop can assist customers following a non-fault accident and help explain the repair and claims process.
Will I get a courtesy car after a non-fault accident?
Like-for-like courtesy vehicles may be available for qualifying non-fault claims, depending on the circumstances of the accident and claim.
Do I need to contact my insurance company first?
The best approach can depend on the circumstances of your accident. Contact us to discuss what has happened and we'll explain the options available to you.
Can you help arrange vehicle recovery?
Yes. If your vehicle is not safe or suitable to drive following an accident, contact us to discuss roadside recovery options.
Can you manage the repair process for me?
We aim to make the repair process as straightforward as possible and can assist with the management of qualifying accident repairs and claims.
Car Paint & Respray FAQs
Do you carry out car paint repairs?
Yes. We provide professional paintwork repairs for damaged panels, scratches, scuffs and other areas of damaged vehicle paint.
Can you respray a whole car?
We can discuss larger paintwork and vehicle respray projects depending on the vehicle and the work required.
Can you paint a single panel?
Yes. Depending on the repair, individual panels can be repaired and refinished to restore their appearance.
How long does paintwork take to dry?
The time required depends on the repair method, paint products and refinishing process. We'll advise you when your vehicle is ready for collection.
Can you match metallic and pearl paint colours?
We use professional colour-matching systems and paint technology to achieve a close match to your vehicle's existing paint colour.
Will I need to repaint the whole car?
Not necessarily. Many repairs can be localised to the affected area or panel. We'll recommend the most appropriate repair method after assessing the damage.
Quotes & Booking FAQs
Are your quotes free?
Yes. Contact us to discuss your vehicle damage and request a free, no-obligation repair quotation.
What photos should I send for a quote?
Please send clear photographs showing the damaged area from close up and further away, along with photographs showing the overall panel or area affected.
Can I get a quote before bringing my car in?
Yes. In many cases we can provide initial guidance based on photographs. Some repairs may require a physical inspection before a final quotation is confirmed.
How do I book my car in for repair?
Simply contact our team by phone or through our website. Once the repair has been assessed, we'll discuss the next available booking options.
Where are you located?
We are based at Unit D/E Burnhouse Industrial Estate, Whitburn, West Lothian, EH47 0LQ.
Which areas do you serve?
We serve customers throughout West Lothian, including Whitburn, Livingston, Bathgate, Blackburn, Broxburn, Uphall, Armadale, West Calder and surrounding areas.
Still Have a Question?
If you can't find the answer you're looking for, contact Lothian Bodyshop today. Our team will be happy to discuss your vehicle damage, repair requirements or accident circumstances.